所谓的电话会议,通俗地说就是利用电话机作为工具,利用电话线作为载体来开会的新型会议模式。下面就来说说电话会议常见的英语口语表达,大家千万别错过。电话会议常见的英语口语表达1.good morning/afternoon/evening要问候别人,你可以说,"Hi! How are you?"但在商务场合,问候别人更合适的方式是,"Good morning/Good afternoon/Good evening."同时包括他们的姓名:"Good morning, Ms. Smith."2.how may I help you无论你是在哪个领域,你工作的很大一部分内容会涉及到请求或提供帮助。无论他们是你的客户还是老板,要微笑着回答,"How may I help you?" 或是"What can I do for you?"千万小心不要只是回答一句, "What do you want?"这句话听起来相待的粗鲁,特别是用错了音调的话更可怕(句子末尾的降调会使之听上去非常的不礼貌)。3.I'm sorry/I will当事情发生问题时,任何人都不希望听到的是借口。因此首先要道歉,然后采取行动。如果你回答不出问题或毕局侍是不能完成某人的请求时,就用"I'm sorry ? 开始。这是避免冲突的最好的方式。例如,说"I'm sorry, I don't know the answer."但是不要就此停止!接着说出你将要做的内容。"But I will find out." "I'm sorry"表示出你对他们的关心,用"I will"表示你会帮助他们以安慰他们的情绪。4.would you mind?/Could you?/I'd appreciate除非你是老板,你不要让别人觉得你是在发号施令。用疑问句比用陈述句更能表达你的请求。"Would you mind looking at this report?"或是"Could you take a look at this?"比以下的句子更恰当,"Look at this report."当你礼貌的提出请求时,同事会更乐意答应你!5.in my opinion/I'm afraid I don't agree在工作中,要讨论新的想法或是项目时,你需要用礼貌的方式来解释你的想法或是表示你不同意。将短语"In my opinion ?用在句首来告诉听者你希望获得各种各样的不同意见。如果你不赞同某人,不要说, "That's the dumbest idea I've ever heard!" 而说,"I'm afraid I don't agree."小心选择你的用词还让和你共同协作的人更愿意听你的意见!电话会议常用的英语口语1. 寒暄语如何说商务中的开场白不需要太多花边功夫,只需要简要介绍自己就好。Are we all on? 大家都在吗?Can I ask that we all state our names, please? 我们大家先说下各自名字吧。I’m here. It’s [your name] in [your city]. 我在哦。我是来自(某某城市)的(某某)。Can everybody hear me? 大家都能听到我的声音吗?2. 如何请求别人解释有时候,由于信号不好,电话会议上你可以听不清别人在说什么。所以,你可以错过一些内容。那么此时,如何请别人阐释清楚?Could you speak more slowly, please? 劳驾,您能说慢点儿吗?Could you repeat that, please? 劳驾,能重复一遍吗?Would you mind spelling that for me, please? 不手吵好意思,您能拼写下吗?Could you explain that in another way, please? 您能用其他方式再解释下吗?I’m afraid I didn’t get that.不好意思,我没听清楚你的话。3. 如何在电话会议中请求休息下电话会议有时候给人压力非常大。所以需要适当让自己放松下。但要记住你要礼貌地告诉别人。[Your name] speaking. I need to leave for ten minutes. Is that okay with everyone?我是XX,我现在可能要走开10分钟左腊桐右。大家OK吗?你回来的时候,也需要告诉大家,你可以用下面句子和大家重新打招呼。[Your name] here. I’m back on the line again. 我是XX,我又回来了。[Your name] just coming back in here, thanks everyone. 我回来了,谢谢大家。4. 如何谈论自己观点到了某个阶段的时候,别人可能也会要要求你表达自己观点。那么要如何组织语言,让大家感兴趣听你说的话呢?秘诀就是:用轻松的方式介绍自己,不要一板一眼,学会自然放松,参会人会比较舒服。Today I’m here to talk to you about…今天主要谈谈……I’m delighted to be here today to tell you about…今天很高兴告诉大家Today I would like to outline our plans for…今天我们就要框定计划Firstly I’ll talk about…/ I’ll start with some general information on…首先来说说……Hi everyone, I’m [your name]. I’m going to keep this brief, as I know you’re all busy people. I’m going to make this quick for you…大家好,我是XX,我知道大家都是大忙人,下面就长话短说,不用占用大家太长时间。Then I will look at…/ then we’ll go over… 然后,我们再看看……And finally we’ll look at…/ To conclude we’ll touch on…最后,来谈谈……I will be glad to answer any questions that you may have. 如果你们有什么问题,请尽快提问。5. 观点表达结束,如何收场Well, that brings me to the end of my idea, thanks so much for listening. 这就是我想说的,谢谢大家。It was a real pleasure being here today. Goodbye and thank you.今天真得非常愉快,那么再见了,谢谢大家。Well that’s it from me. Thanks a lot. 以上就是我想讲的,多谢各位。6. 如何在电话会议中成为积极参与者在电话会议中,如果你积极融入其中,肯定要发表自己的想法,或对别人想法加以补充,或反驳。A: 如何有礼貌打断别人说话?Sorry, I interrupted you. You were saying…? 对不起,打扰你一下。你是说……Please go on… 请继续After you…你先说I’m sorry, but could you speak up a little? 对不起,你能说得再详细点吗?I didn’t quite hear that, sorry, can you say that again? 我没怎么听清楚,你能再说一遍吗?I didn’t catch that last bit. Can you say it again please? 最后一点我没听清。能再说一遍吗?B: 你有一些问题,如何表达?Am I to understand that… 我能……这样理解吗?Sorry, but just to clarify…对不起,我只是想澄清下……So, what we’re saying is…所以,我们现在的意思是……C: 赞同别人想法,怎么说?That’s an excellent point [person’s name], I totally agree with you on that.XX,你的观点很棒,我完全同意。Okay, I think we are all on the same page here…好了,我想大家的想法都统一了。Yes, I get what you’re saying…是的,我明白你的意思D: 不赞同别人,如何反驳?I’m sorry but I think you may have that slightly wrong…不好意思,但我觉得你讲的有点问题。From our perspective, it’s a little different. Let me explain. 从我们这边来看,情况可能不一样,下面我们来解释下。Well, yes and no—can I tell you how we see it? 嗯,我们既赞成,也不赞成,我能具体讲讲我们的想法吗?7. 如何有理有据地谈判开电话会议,有时候还会遇到谈判。双方可能就某个问题僵持不下,在某些利益问题上可能有纷争。每个人都既想赢,又不想被别人占便宜。但谈判桌上,生意人最不可以失态。Professional businesspeople never lose control of their emotions.那么此时,最重要的就是守住自己的底牌(deal breaker),有所坚持、但有所妥协。下面这些说法是非常好的表达!I understand that we can’t do that, but can we discuss some other alternatives? 我理解我们做不到这点,那我们还有其他备选方案吗?I hear what you’re saying, but our bottom line is very clear on this one.我知道你的意思,但是我们对此的底线是非常清晰的。This is the deal breaker for us, we can’t budge. 这是我们的底线,这是没法讨价还价的。8. 如何约定后续电话会议很多事情不是一次电话会议就能搞定的。那么如何和对方约定下一次通话机会呢?I’d like to set up a meeting with you at your earliest convenience. When are you free?我们想尽早再与您通个电话。不知你什么时候方便?Are you free to talk again next week? 下个星期可以再通一次电话吗?How does 2:30 p.m. Thursday sound? 周四下午2:30怎么样?Does Thursday at 2:30 p.m. suit you? 周四下午2:30,你们OK吗?电话会议的英语口语对话对话一:A: This is Frank Fin from France.我是弗兰克芬,我在法国。B: This is Dick Brown from the USA.我是迪克布朗,我在美国。A: Mr. Fin, how do you think about our offer?芬先生,您对我们的报盘有何看法?B: Mr. Brown, the price you offered is a little higher.布朗先生,你们的报价有点高。对话二:A: Mr. Fin, just think about our quality.芬先生,考虑一下我们的质量吧。B: Yes, but can you grant us a discount?是的,但是贵公司可否给我们打个折扣?A: We have to have a conference talking about it.我们要开会研究一下。B: OK. Thank you for your consideration.好的。谢谢您考虑我们的建议。
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